Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Hotel Oklahoma City! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of Oklahoma's vibrant hospitality scene. As the first point of contact, you'll embody our brand's commitment to excellence while managing seamless check-in/out processes, handling guest inquiries, and ensuring memorable stays. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment.
Responsibilities
- Efficiently manage guest check-in/check-out procedures with attention to detail
- Address guest inquiries and resolve concerns promptly and professionally
- Process reservations, payments, and billing transactions accurately
- Coordinate with housekeeping and maintenance teams for optimal room readiness
- Utilize hotel management systems (Opera/PMS) to update guest records
- Assist with concierge services and local recommendations
- Maintain security protocols for guest safety and property protection
Qualifications
- Minimum 1 year hospitality or customer service experience preferred
- Proficient in hotel management systems (Opera/PMS) training provided
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of local attractions and services
- High school diploma or equivalent required
- Flexible availability including weekends and holidays
- Valid Oklahoma driver's license preferred