Job Description
Join our award-winning team at Pacific Gateway Hotels, where hospitality excellence meets coastal charm! We're seeking charismatic Front Desk Agents to deliver unforgettable experiences at our premier downtown San Diego location. This role offers competitive compensation, career growth opportunities, and the chance to be the welcoming face of our luxury property. Enjoy flexible shift schedules including nights, weekends, and holidays while working in a vibrant, team-oriented environment.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly using conflict resolution best practices
- Coordinate with housekeeping and maintenance teams to ensure operational excellence
- Process payments and maintain accurate financial records
- Utilize property management systems (Opera/PMS) for daily operations
- Act as local tourism ambassador with comprehensive destination knowledge
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems and Microsoft Office
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong problem-solving and multitasking abilities
- Professional appearance and positive demeanor
- Valid California driver's license preferred
- Ability to stand for extended periods and lift up to 25 lbs