Job Description
Join our award-winning luxury hotel in the heart of Manhattan as a Front Desk Agent! We're seeking energetic professionals to provide exceptional guest service during flexible shift rotations. Enjoy competitive weekly pay, comprehensive benefits, and opportunities for career growth in one of NYC's most iconic hospitality destinations. If you thrive in fast-paced environments and value work-life balance through structured shift scheduling, apply today!
Responsibilities
- Manage guest check-ins/checkouts with efficiency and professionalism
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns promptly and escalate complex issues
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and confidentiality
- Process room assignments using PMS software
- Assist with valet and concierge services as needed
Qualifications
- 1+ years hotel front desk or customer service experience
- Availability for rotating shifts (days, evenings, weekends, holidays)
- Proficiency with Opera or similar property management systems
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid NYC Food Protection Certificate preferred
- Basic knowledge of local attractions and transportation
- High school diploma or equivalent required