Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're seeking a charismatic and service-driven professional to deliver exceptional guest experiences in the heart of downtown Columbus. This part-time role offers flexible scheduling and the opportunity to grow your career in luxury hospitality while making meaningful connections with travelers from around the world.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage room reservations and inventory with precision
- Resolve guest inquiries and concerns with personalized solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain a clean and welcoming lobby environment
Qualifications
- Previous front desk or customer service experience preferred
- Proficiency in hotel management systems (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexible availability including nights/weekends
- Basic knowledge of Columbus attractions and services