Job Description
Join the heart of Nashville's hospitality scene at the luxurious Grand Hotel Nashville! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in our vibrant downtown location. As the first point of contact for our international clientele, you'll embody Music City's legendary hospitality while managing seamless check-ins, handling inquiries, and ensuring operational excellence. This full-time role offers competitive compensation, career growth opportunities, and the chance to be part of a dynamic team in one of America's most exciting cities.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out procedures
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance departments to resolve guest requests
- Utilize property management systems (e.g., Opera, Marriott Bonvoy) efficiently
- Handle guest complaints and resolve issues promptly to ensure satisfaction
- Maintain accurate guest records and confidential information
- Support hotel operations during peak periods and special events
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems and Microsoft Office
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts, including weekends and holidays
- High school diploma or equivalent; hospitality certification preferred
- Valid Tennessee driver's license (if airport shuttle duties required)
- Fluency in English; additional languages (Spanish, French) highly valued