Job Description
Join our award-winning team at Grand Plaza Hotel and become the heart of our guest experience! We're seeking charismatic Front Desk Agents to deliver exceptional service in Sacramento's vibrant downtown. As the first point of contact, you'll create memorable moments for international travelers and local visitors alike. Enjoy flexible scheduling, competitive benefits, and a supportive environment where your hospitality talents shine. Perfect for students or career changers seeking part-time work with growth potential.
Responsibilities
- Check in/out guests efficiently using Opera PMS while maintaining personalized service standards
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Process payments and maintain accurate financial records
- Act as local tourism ambassador with knowledge of Sacramento attractions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication skills with multilingual ability preferred
- Ability to work nights, weekends, and holidays
- Strong problem-solving and conflict resolution abilities
- Valid California driver's license and reliable transportation
- Basic knowledge of hotel security procedures