Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and launch your career in hospitality! We're seeking enthusiastic individuals with no prior experience to provide exceptional guest experiences at our flagship Wichita property. If you're a people person with a passion for service, we'll provide comprehensive training to master our systems and standards. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing network of premium hotels.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for all guests
- Manage reservations, room assignments, and payment processing
- Resolve guest inquiries and complaints with professionalism
- Coordinate housekeeping and maintenance requests
- Operate property management software and office equipment
- Uphold safety protocols and emergency procedures
- Collaborate with team members to ensure seamless operations
Qualifications
- No experience required - comprehensive training provided
- High school diploma or equivalent required
- Exceptional customer service mindset
- Strong communication and interpersonal skills
- Basic computer literacy and willingness to learn new systems
- Ability to work flexible shifts including nights/weekends
- Professional appearance and positive attitude
- Detail-oriented with organizational abilities