Job Description
Join our dynamic hospitality team at the Grand Plaza Hotel in vibrant San Jose! We're seeking enthusiastic individuals to join our front desk operations with no prior experience required. This is your gateway to the exciting world of hospitality, offering flexible shift schedules and comprehensive on-the-job training. Work in a modern downtown environment where every day brings new opportunities to connect with guests and grow your career. Enjoy competitive pay, employee benefits, and a supportive team culture that values your unique contributions.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with a warm and professional demeanor
- Manage room reservations and modify booking details using our hotel management system
- Address guest inquiries and resolve concerns promptly with a solutions-oriented approach
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold strict cleanliness and security standards at the front desk area
- Participate in shift handovers to ensure seamless team communication
Qualifications
- No prior hotel experience required – we train motivated newcomers!
- Strong communication skills with a customer-first mindset
- Ability to multitask in a fast-paced environment
- Basic computer proficiency for reservation systems
- Flexible availability to work evenings, weekends, and holidays
- High school diploma or equivalent preferred
- Positive attitude and willingness to learn quickly
- Valid work authorization in the United States