Job Description
Join our award-winning team at Grand Harbor Hotel as a Front Desk Agent! We're seeking friendly, energetic individuals to create exceptional guest experiences in Baltimore's vibrant Inner Harbor. No prior experience needed – we provide comprehensive training to launch your hospitality career. Enjoy flexible shifts, competitive pay, and a supportive team environment. Perfect for students or career changers!
Responsibilities
- Warmly welcome and register guests using our property management system
- Manage reservations, check-ins/check-outs, and billing inquiries
- Handle guest requests promptly (concierge services, amenities, etc.)
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Resolve guest concerns with professionalism and empathy
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent (students welcome!)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency (MS Office, reservation systems)
- Flexible availability including evenings/weekends
- Positive attitude and customer-first mindset
- No experience required – we train passionate newcomers!
- Ability to stand for extended periods