Job Description
Launch your hospitality career with Grand Plaza Hotel in vibrant San Antonio! We're seeking energetic Front Desk Agents to create memorable guest experiences at our downtown landmark. As the first point of contact, you'll embody Texan hospitality while handling check-ins, managing reservations, and resolving inquiries with professionalism. Enjoy competitive pay, comprehensive training, and opportunities for growth in one of America's fastest-growing tourism markets.
Responsibilities
- Provide exceptional guest service during check-in/check-out procedures
- Manage reservations and room assignments efficiently
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and escalate as needed
- Operate PMS systems and handle phone communications
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- 0-2 years hospitality/customer service experience
- Strong communication and conflict resolution skills
- Proficiency with hotel management software
- Ability to multitask in fast-paced environments
- Basic math and cash handling skills
- Flexible availability including weekends/holidays
- Texas driver's license preferred