Job Description
Join our award-winning luxury hotel as a Front Desk Agent and deliver exceptional guest experiences in the heart of Indianapolis. As the first point of contact, you'll embody our brand's commitment to excellence while managing check-ins, reservations, and guest inquiries with professionalism and warmth. This full-time position includes competitive pay, comprehensive benefits, and opportunities for career growth within our hospitality network.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle guest inquiries with exceptional problem-solving skills
- Process reservations and room assignments efficiently
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain accurate guest records and billing information
- Address guest complaints with empathy and swift resolution
Qualifications
- Minimum 1 year front desk or hospitality experience
- Proficiency in hotel property management systems (Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Valid Indiana hospitality certification preferred
- Flexible availability including evenings, weekends, and holidays