Job Description
Join our award-winning luxury hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to deliver exceptional service in Houston's vibrant downtown. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most dynamic cities.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations, room assignments, and VIP guest requests
- Resolve guest inquiries and complaints with professionalism
- Process payments, handle cash transactions accurately
- Collaborate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain immaculate front desk appearance
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with hotel management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic math and cash handling proficiency
- Flexible availability including weekends/holidays
- Texas Food Handler certification (or willingness to obtain)
- Valid driver's license (preferred)