Job Description
Join the vibrant hospitality team at Grand Plaza Hotel in downtown Minneapolis! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences while enjoying weekly pay. This role is perfect for professionals who thrive in fast-paced environments and take pride in creating memorable stays for our international clientele.
As the first point of contact, you'll manage check-in/out processes, resolve inquiries, and coordinate with housekeeping and maintenance teams. Our competitive compensation package includes flexible scheduling, comprehensive benefits, and opportunities for career advancement within our luxury hotel chain.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using Opera PMS system
- Handle guest inquiries and resolve complaints with professionalism and empathy
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for room readiness
- Upsell hotel amenities and services to enhance guest experience
- Maintain security protocols and manage key inventory
- Prepare daily reports and occupancy forecasts for management
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Minneapolis attractions and transportation
- Flexible availability including nights, weekends, and holidays
- Valid driver's license preferred
- High school diploma or equivalent required