Job Description
Join our award-winning team at the Grand Plaza Hotel in downtown Phoenix! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Apply today and become part of Phoenix's premier hospitality destination!
Responsibilities
- Provide exceptional front desk services including check-in/out and guest inquiries
- Manage reservations and optimize room occupancy rates
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest complaints with professionalism and urgency
- Process payments and maintain accurate financial records
- Assist with event setup and VIP guest services
- Uphold brand standards through consistent service excellence
Qualifications
- 1+ years of hotel or customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of hotel management systems (PMS)
- High school diploma or equivalent required
- Valid Arizona driver's license (if driving required)
- Ability to lift 25 lbs and stand for extended periods
- Must pass background check and drug screening