Job Description
Launch your hospitality career with Hospitality Plus Resorts as a Front Desk Agent! We're seeking energetic, service-minded individuals to deliver exceptional guest experiences at our premier Atlanta location. This entry-level role offers flexible scheduling including nights, weekends, and holidays—perfect for students or career changers. Join a supportive team where your smile and dedication will shine!
Responsibilities
- Provide warm, professional check-in/check-out services for hotel guests
- Manage reservations, room assignments, and billing inquiries
- Respond promptly to guest requests and resolve service issues
- Operate hotel management systems (PMS) and process payments
- Coordinate with housekeeping, maintenance, and security teams
- Maintain accurate guest records and confidential information
- Assist with valet services and luggage handling as needed
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and data entry skills
- Exceptional communication and interpersonal abilities
- Availability for rotating shifts (nights, weekends, holidays)
- Strong problem-solving and conflict resolution skills
- Previous customer service experience preferred
- Ability to stand for extended periods and lift 25 lbs