Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences at our premium Louisville property. This entry-level role offers comprehensive training, career advancement opportunities, and a dynamic team environment. Join us in creating memorable stays for travelers worldwide while developing valuable skills in customer service, operations, and hospitality management.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle guest inquiries, requests, and resolve concerns with professionalism
- Process payments and manage reservations accurately
- Coordinate with housekeeping and maintenance departments
- Maintain front desk area organization and appearance
- Uphold brand standards for service excellence
- Assist with special event coordination and group bookings
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Basic computer literacy and willingness to learn systems
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Availability for flexible shifts including weekends/holidays
- Previous customer service experience preferred