Job Description
Launch your hospitality career with no experience required! Grand Plaza Hotel is seeking enthusiastic Front Desk Agents to be the first point of contact for our guests. Join our award-winning team in the heart of Wichita and develop valuable customer service skills while delivering exceptional experiences. We provide comprehensive training and growth opportunities for motivated individuals ready to shine in a fast-paced environment.
Responsibilities
- Warmly greet and assist all guests with check-in/check-out procedures
- Manage reservations and room assignments using our property management system
- Handle guest inquiries, requests, and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Uphold brand standards through professional appearance and communication
Qualifications
- No prior experience required – we train all new hires!
- High school diploma or equivalent (GED)
- Exceptional communication and interpersonal skills
- Ability to multitask in a busy environment
- Basic computer proficiency and willingness to learn systems
- Punctual and reliable with strong work ethic
- Positive attitude and passion for customer service