Job Description
Join our award-winning luxury hotel in the heart of Manhattan! We're seeking a dynamic Senior Hotel Manager to lead our exceptional team and deliver unparalleled guest experiences. As a key leader, you'll drive operational excellence, mentor staff, and ensure our property maintains its reputation as NYC's premier hospitality destination. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth within our global hotel chain.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and guest services
- Develop and implement strategic initiatives to enhance guest satisfaction and revenue
- Manage staff scheduling, training, and performance evaluations
- Resolve complex guest complaints with professionalism and discretion
- Monitor budget adherence and financial performance metrics
- Coordinate with marketing team to promote hotel services and events
- Ensure compliance with health, safety, and brand standards
Qualifications
- Bachelor's degree in Hospitality Management or related field
- 5+ years of hotel management experience in luxury properties
- Proven track record of exceeding revenue targets
- Strong leadership and team development skills
- Advanced knowledge of PMS systems and hospitality software
- Exceptional problem-solving and conflict resolution abilities
- Valid New York State Food Handler's certification
- Fluency in English; Spanish proficiency preferred