Job Description
Join our award-winning luxury hotel team in Phoenix! We're seeking a dynamic Night Shift Front Desk Agent to deliver exceptional guest experiences during evening hours. As the first point of contact, you'll manage check-ins, handle reservations, and ensure seamless operations overnight. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown location.
Responsibilities
- Efficiently manage guest check-ins/check-outs using Opera PMS
- Address guest inquiries and resolve issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Monitor safety protocols and emergency procedures
- Upsell hotel amenities and services
- Maintain lobby area appearance and supplies
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in property management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible schedules including weekends
- Basic computer literacy and typing skills
- Valid AZ driver's license preferred
- First Aid/CPR certification a plus