Job Description
Join our award-winning team as a Front Desk Agent and kickstart your hospitality career in the heart of Houston! We're seeking energetic, guest-focused individuals to deliver exceptional service at our premium downtown property. This role offers comprehensive training, competitive compensation, and opportunities for advancement within our global network. If you thrive in fast-paced environments and enjoy creating memorable experiences, apply today!
Responsibilities
- Check in/out guests efficiently while verifying reservations and payment methods
- Manage room assignments using PMS software and coordinate with housekeeping team
- Handle guest inquiries, requests, and resolve concerns promptly
- Process payments, manage cash drawer, and generate daily reports
- Uphold brand standards through professional appearance and communication
- Collaborate with security team on guest safety protocols
- Maintain accurate records of guest feedback and incidents
Qualifications
- High school diploma or equivalent required
- 0-2 years experience in customer service or hospitality
- Proficiency with hotel management systems (e.g., Opera, Opera Cloud)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Basic computer literacy and math skills
- Positive attitude with strong attention to detail