Job Description
Join our award-winning Denver Grand Hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic hospitality professional to deliver exceptional service while managing check-ins, reservations, and guest inquiries. This full-time role offers competitive pay, benefits, and growth opportunities in the vibrant Denver hospitality scene. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest complaints with professionalism and urgency
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and maintain accurate financial records
- Act as local tourism resource for guests
- Maintain security protocols for guest safety
Qualifications
- Minimum 2 years hospitality/front desk experience
- Proficiency with hotel property management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Colorado driver's license (for errands)
- Flexible availability including nights/weekends
- Basic first aid/CPR certification preferred
- Spanish language skills a plus