Job Description
Join the heart of hospitality at Grand Plaza Hotel in vibrant San Jose! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in our luxury downtown location. As the first point of contact, you'll embody our brand's commitment to excellence while managing check-in/out, reservations, and concierge services. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a dynamic environment. Perfect for passionate hospitality professionals who thrive in fast-paced settings.
Responsibilities
- Manage seamless guest check-in/out processes using hotel management systems
- Handle reservation inquiries, modifications, and confirmations
- Provide personalized concierge services and local recommendations
- Resolve guest concerns with professionalism and empathy
- Process payments, manage cash floats, and maintain accurate records
- Collaborate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through consistent service delivery
Qualifications
- 1+ years of front desk or customer service experience in hospitality
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Basic knowledge of San Jose attractions and transportation
- Valid CA driver's license preferred
- Flexible availability including weekends/holidays