Job Description
Join the heart of hospitality at Austin Grand Hotel! We're seeking charismatic Front Desk Agents to create memorable experiences for our international guests. As the first point of contact, you'll embody our luxury brand while managing seamless check-ins, resolving guest inquiries, and coordinating with housekeeping and security teams. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in Austin's vibrant hospitality scene.
Why Work With Us?
• Award-winning hotel with 4.8/5 guest rating
• Career development programs
• Employee discounts & wellness initiatives
• Prime location near downtown attractions
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera PMS
- Handle guest inquiries with empathy and problem-solving skills
- Coordinate room assignments and special requests
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols and emergency procedures
Qualifications
- Minimum 2 years hotel front desk experience
- Proficiency in property management systems (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Texas driver's license (required for errands)
- Flexible availability including nights/weekends
- Basic first aid/CPR certification preferred
- Spanish fluency highly desirable