Job Description
Join our award-winning downtown Raleigh hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to deliver exceptional service, manage check-in/out processes, and create memorable stays for business and leisure travelers. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a luxury environment.
Responsibilities
- Efficiently manage guest check-in/out procedures using hotel systems
- Handle reservations, modifications, and special requests with precision
- Resolve guest concerns promptly to ensure satisfaction
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Execute upselling initiatives for room upgrades and amenities
- Maintain a clean, organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexible schedule including nights/weekends/holidays
- Valid NC driver's license preferred