Job Description
Welcome to the future of hospitality! We are seeking a dynamic and professional Part-Time Front Desk Agent to join our prestigious team in San Jose, CA.
As the face of our brand, you will set the tone for every guest's experience. We offer a competitive hourly rate, flexible scheduling, and a vibrant work environment where your contributions are valued.
Responsibilities
- Provide exceptional customer service to guests, ensuring a warm and welcoming atmosphere from check-in to check-out.
- Manage front desk operations efficiently, including check-ins, check-outs, and room assignments using property management software.
- Answer and route incoming calls promptly, handling inquiries with professionalism and grace.
- Maintain the cleanliness and organization of the reception area, lobby, and common spaces.
- Handle guest requests, including wake-up calls, valet services, and concierge recommendations.
- Process payments and balance daily reports accurately and on time.
Qualifications
- High school diploma or equivalent required; prior hospitality experience is a plus.
- Strong communication skills with the ability to interact with people from diverse backgrounds.
- Proficiency in Microsoft Office Suite and hotel PMS (Property Management Systems).
- Must possess a professional appearance and a friendly demeanor.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Attention to detail and the ability to multitask in a fast-paced environment.