Job Description
Join our award-winning team at Grand Hotel Indianapolis and launch your hospitality career! We're seeking energetic Hospitality Associates for full-time shift-based roles in our vibrant downtown property. Enjoy competitive pay, flexible scheduling, and comprehensive training programs designed for career growth in the luxury hotel industry. Perfect for students and career changers seeking hands-on experience in guest services, operations, and team collaboration.
Responsibilities
- Deliver exceptional guest experiences across front desk, concierge, and housekeeping operations
- Manage check-in/check-out processes efficiently using hotel management systems
- Respond promptly to guest inquiries and resolve service issues with empathy
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Handle cash transactions and maintain accurate financial records
- Adhere to safety protocols and emergency procedures during all shifts
- Participate in daily briefings and contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Previous customer service or hospitality experience preferred
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong communication and problem-solving skills
- Basic proficiency in hospitality software or willingness to learn quickly
- Physical ability to stand/walk for extended periods and lift up to 25 lbs
- Valid Indiana driver's license (if required for property errands)
- Positive attitude and commitment to teamwork