Job Description
Join our award-winning luxury resort on San Diego's vibrant waterfront as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences while managing check-in/out operations, concierge services, and VIP requests. Enjoy competitive pay, comprehensive benefits, and career growth in one of America's most desirable destinations. Apply today to become part of our renowned hospitality team.
Responsibilities
- Manage seamless guest check-in/out procedures with efficiency and warmth
- Handle reservations, billing inquiries, and payment processing
- Coordinate with housekeeping, valet, and dining departments
- Resolve guest concerns with prompt, personalized solutions
- Execute upselling strategies for premium rooms and amenities
- Maintain accurate guest records and occupancy reports
- Support emergency protocols and security procedures
Qualifications
- 2+ years hotel front desk or high-end customer service experience
- Proven proficiency in property management systems (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Valid California driver's license preferred
- Flexible availability including nights, weekends, and holidays
- Bilingual English/Spanish proficiency highly valued
- Professional appearance and polished presentation skills
- Ability to multitask in fast-paced environments