Job Description
Join our award-winning luxury hotel in the heart of Atlanta! We're urgently seeking dynamic Front Desk Agents to deliver exceptional guest experiences. This is your chance to be part of a vibrant team in one of America's most exciting cities. Full-time positions include competitive benefits, career growth opportunities, and a supportive work environment. Apply today to start your hospitality career!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of Atlanta attractions and transportation