Job Description
Join San Francisco's premier luxury hotel where exceptional service meets iconic city views. We're seeking charismatic Front Desk Agents to create unforgettable guest experiences in the heart of the Financial District. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of the world's most vibrant destinations.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for discerning guests
- Manage reservation systems with precision and handle high-volume inquiries
- Resolve guest concerns promptly while maintaining brand standards
- Coordinate concierge services and local recommendations
- Maintain meticulous documentation and financial transactions
- Collaborate with housekeeping and security teams
Qualifications
- 2+ years luxury hotel front desk experience required
- Proficiency in Opera or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid California Food Handler's Card preferred
- Fluency in English; Spanish/Chinese a plus