Job Description
Join our award-winning team as a Front Desk Agent at the luxurious Grand Hotel in Boston, PA! As the first point of contact for our valued guests, you'll create unforgettable experiences through exceptional service. This entry-level role offers comprehensive training and growth opportunities in the thriving hospitality industry. If you're passionate about customer service and seeking a dynamic career start, apply today!
Responsibilities
- Warmly greet and register hotel guests with efficiency and professionalism
- Manage check-in/check-out processes using hotel software systems
- Handle guest inquiries, resolve complaints, and provide local recommendations
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance departments for guest requests
- Maintain accurate guest records and reservation details
- Uphold brand standards through meticulous attention to detail
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong organizational abilities and multitasking aptitude
- Basic proficiency with reservation software (training provided)
- Prior customer service experience preferred but not required
- Ability to work flexible shifts including nights/weekends
- Positive attitude and problem-solving mindset
- Valid Pennsylvania ID or driver's license