Job Description
Join our dynamic hospitality team as a Night Shift Front Desk Agent at the prestigious Austin Grand Hotel! We're seeking energetic individuals with a passion for guest service to manage our overnight operations. No experience required – we provide comprehensive training! Enjoy competitive pay, flexible scheduling, and opportunities for advancement in Austin's vibrant hospitality scene.
As the first point of contact for our late-night guests, you'll create memorable experiences while ensuring smooth operations. This role offers a unique blend of responsibility and autonomy during Austin's most exciting hours. Apply today to start your career in luxury hospitality!
Responsibilities
- Efficiently check-in/check out guests using our property management system
- Handle guest inquiries and resolve issues with professionalism and empathy
- Manage room assignments and inventory during overnight hours
- Process payments and maintain accurate financial records
- Coordinate with security and housekeeping for seamless operations
- Monitor safety protocols and emergency procedures
- Prepare daily reports and maintain documentation
Qualifications
- High school diploma or equivalent (GED accepted)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and comfort with technology
- Strong problem-solving and conflict resolution abilities
- Flexibility to work nights, weekends, and holidays
- Positive attitude with a customer-first mindset
- No experience required – full training provided!