Job Description
Join our award-winning hospitality team in Charlotte, NC as a Front Desk Agent! No experience is necessary – we provide comprehensive training for passionate individuals eager to start their careers in the hotel industry. At Grand City Hotel, we value exceptional guest experiences and offer growth opportunities for motivated team members. Enjoy competitive pay, flexible scheduling, and a supportive work environment in the heart of Charlotte's vibrant downtown.
As the first point of contact for our guests, you'll play a crucial role in creating memorable stays. We're looking for friendly, service-oriented individuals who thrive in fast-paced settings. Our comprehensive training program will equip you with all the skills needed to succeed, from check-in procedures to resolving guest inquiries. If you're ready to launch your hospitality career with a leading hotel chain, apply today!
Responsibilities
- Efficiently manage guest check-in/check-out processes using our property management system
- Handle reservation inquiries, modifications, and cancellations with accuracy
- Address guest concerns promptly and professionally, coordinating with relevant departments
- Process payments and maintain accurate guest records and billing information
- Provide local recommendations and assist with guest requests (transportation, dining, etc.)
- Collaborate with housekeeping and maintenance teams to ensure room readiness
- Perform nightly audit procedures and generate daily reports
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – we welcome career changers and entry-level candidates
- Strong communication and interpersonal skills with a customer-first mindset
- Ability to multitask efficiently in a fast-paced environment
- Basic computer literacy and willingness to learn hospitality software
- Punctual, reliable, and committed to maintaining professional appearance
- Problem-solving abilities with a calm demeanor under pressure