Job Description
Join our award-winning hospitality team at the Grand Charlotte Hotel! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in the heart of Charlotte's vibrant Uptown district. Enjoy weekly pay, competitive benefits, and opportunities for career growth in a luxury environment. If you're passionate about creating memorable stays and thrive in fast-paced settings, apply today!
Responsibilities
- Efficiently check guests in/out using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and issues promptly with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Promote hotel amenities and local attractions
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Proficiency with reservation software (e.g., Opera, PMS)
- Ability to multitask in high-pressure situations
- Professional appearance and friendly demeanor
- Flexible availability including weekends/holidays