Job Description
Join our vibrant hospitality team at Grand Plaza Hotel as a Front Desk Agent! No prior experience required – we provide comprehensive training to launch your career in guest services. This full-time role with flexible shift work includes evenings, weekends, and holidays. You'll be the first point of contact for our guests, ensuring exceptional experiences while handling reservations, check-ins/check-outs, and resolving inquiries with professionalism and warmth. If you're a people person with a positive attitude, apply today and grow with us!
Responsibilities
- Greet and assist guests with check-in/check-out processes efficiently
- Manage reservations, room assignments, and payment transactions
- Respond to guest inquiries via phone, email, and in-person
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain accurate records using hotel management software
- Handle billing discrepancies and payment processing
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency and comfort with reservation systems
- Exceptional problem-solving and multitasking abilities
- Professional appearance and positive demeanor
- Ability to stand/walk for extended periods
- No hospitality experience required – training provided!