Job Description
Join our award-winning team as a Front Desk Agent at Grand Plaza Hotels in downtown Chicago! We're seeking enthusiastic individuals to deliver exceptional guest experiences at our iconic Michigan Avenue location. This entry-level role is your gateway to a thriving hospitality career with competitive benefits and growth opportunities. If you're passionate about service and ready to launch your career in luxury hospitality, apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel systems
- Handle reservation inquiries and optimize room assignments
- Resolve guest concerns with professionalism and empathy
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance teams
- Operate switchboard and manage communications
- Maintain accurate guest records and documentation
Qualifications
- High school diploma or equivalent required
- Basic computer literacy (MS Office, reservation systems)
- Exceptional customer service orientation
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Previous hospitality experience preferred
- Professional appearance and demeanor