Job Description
Join our award-winning luxury hotel in downtown Chicago! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at our iconic Michigan Avenue location. Enjoy competitive pay, comprehensive benefits, and career growth in one of America's premier hospitality destinations.
Responsibilities
- Check in/out guests efficiently with warm hospitality and professionalism
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly to ensure satisfaction
- Collaborate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Utilize Opera/PMS systems for daily operations
- Conduct VIP preparations and special requests
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in reservation systems (Opera/PMS preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Chicago attractions and services