Job Description
Join our award-winning team at Grand Plaza Hotels as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of downtown Chicago. This role offers competitive pay, flexible shift scheduling, and clear pathways to career advancement within our luxury hospitality brand. Enjoy state-of-the-art facilities, comprehensive benefits, and a dynamic work environment where your people skills shine.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries with empathy and problem-solving expertise
- Process payments and manage cash drawer reconciliation
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell premium services and room upgrades
- Maintain accurate reservation records and room status updates
- Execute emergency procedures with calm professionalism
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Basic mathematical aptitude for financial transactions
- Valid Illinois driver's license (if required for errands)
- High school diploma or equivalent