Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand City Hotels in Portland! We offer daily pay options for top-performing candidates who thrive in fast-paced guest service environments. Enjoy competitive compensation, flexible scheduling, and growth opportunities within our award-winning hotel chain. Perfect for hospitality professionals seeking immediate financial flexibility without sacrificing career advancement.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservation inquiries, modifications, and room assignments
- Process payments and maintain accurate billing records
- Resolve guest concerns promptly and escalate complex issues appropriately
- Collaborate with housekeeping and maintenance teams for seamless operations
- Utilize property management systems (Opera, Cloudbeds) effectively
- Upsell hotel amenities and special packages to enhance guest experience
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management software and MS Office
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including weekends, nights, and holidays
- Valid Oregon driver's license (for shuttle operations if applicable)
- Basic cash handling and reconciliation experience