Job Description
Join our dynamic hospitality team as a Front Desk Agent where your smile sets the tone for exceptional guest experiences. We offer daily pay for immediate financial flexibility while delivering world-class service in the heart of Washington, DC. This role is perfect for energetic individuals who thrive in fast-paced environments and value work-life balance through our flexible scheduling.
Responsibilities
- Check-in/out guests efficiently with warm hospitality and attention to detail
- Manage reservations, room assignments, and billing inquiries accurately
- Handle guest requests promptly and resolve concerns with professionalism
- Maintain secure financial transactions and cash drawer accountability
- Collaborate with housekeeping and maintenance teams for seamless operations
- Utilize property management systems (PMS) for real-time updates
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with PMS systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure scenarios
- Valid driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling accuracy
- Positive attitude with a passion for hospitality