Job Description
Join our award-winning team at Harborview Hospitality Group as a Front Desk Agent and experience the pinnacle of hospitality excellence in sunny Tampa! We're seeking charismatic professionals to deliver unforgettable guest experiences while enjoying the flexibility of daily pay. As the first point of contact, you'll create lasting impressions while managing seamless check-in/out processes, handling reservations, and resolving guest inquiries with finesse. Our competitive compensation package includes:
- Daily pay options for immediate financial flexibility
- Comprehensive health benefits and 401(k) matching
- Opportunities for career advancement in luxury hospitality
- Employee discounts on hotel stays and dining experiences
- Dynamic work environment in Tampa's vibrant downtown district
Responsibilities
- Manage efficient guest check-in/check-out procedures using PMS systems
- Process reservations and modifications with precision and attention to detail
- Handle guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and maintain accurate financial records
- Upsell hotel amenities and services to enhance guest experiences
- Participate in daily briefings and contribute to team success
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Cloudbeds, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends and holidays
- Valid Florida driver's license with clean driving record
- Professional appearance and polished interpersonal demeanor
- Basic knowledge of Tampa attractions and local transportation