Job Description
Join our award-winning team at the newly renovated Grand Plaza Hotel, where we blend luxury with local charm. As a Front Desk Agent, you'll be the first point of contact for our international and domestic guests, delivering exceptional service that embodies El Paso's vibrant culture. We offer immediate daily pay options through our partnership with DailyPay, ensuring you access your earnings instantly after each shift. Enjoy competitive benefits including health insurance, free parking, and exclusive discounts at our sister properties across Texas.
Our ideal candidate thrives in fast-paced environments and takes pride in creating memorable guest experiences. You'll work with state-of-the-art reservation systems and collaborate with a diverse team committed to hospitality excellence. Whether you're a seasoned professional or a motivated newcomer with a passion for service, this role offers rapid career growth opportunities within our expanding portfolio.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Process reservations, payments, and maintain accurate guest records
- Address guest inquiries and resolve concerns promptly using our 5-star service protocol
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell premium rooms, suites, and local experiences to enhance guest stays
- Operate PMS systems and handle cash/credit transactions securely
- Implement safety protocols and emergency procedures as needed
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera PMS or similar property management systems
- Exceptional communication skills in English; bilingual Spanish highly valued
- Ability to multitask in high-pressure situations with composure
- Strong attention to detail and problem-solving abilities
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of El Paso attractions and transportation networks