Job Description
Join our award-winning team at Grandview Hotel Cleveland, where exceptional service meets local charm! We're seeking energetic Front Desk Agents with a passion for hospitality to deliver memorable guest experiences. Enjoy the stability of weekly pay while working in a vibrant downtown location near top Cleveland attractions. Full training provided – perfect for career growth in the hospitality industry!
Responsibilities
- Manage guest check-in/check-out procedures with speed and accuracy
- Handle reservation inquiries and modify bookings using Opera/PMS systems
- Resolve guest concerns promptly and escalate complex issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Provide local recommendations to enhance guest experiences
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year customer service or hospitality experience
- Proficiency with reservation software (Opera, Delphi preferred)
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Basic math and cash handling skills
- Professional appearance and excellent communication