Job Description
Join our dynamic team at the Grand Miami Hospitality Group as a Front Desk Agent and experience the excitement of Miami's hospitality scene with daily pay! We're seeking charismatic professionals to deliver exceptional guest experiences while enjoying the flexibility of same-day compensation. Our state-of-the-art hotel on Ocean Drive offers unparalleled career growth and a vibrant work environment. If you're passionate about service and want immediate financial rewards, this is your opportunity to shine in one of America's most iconic cities.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and exceed service expectations
- Operate hotel management systems (PMS) and maintain accurate records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash handling procedures
- Provide local recommendations to enhance guest experiences
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management software (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Florida driver's license (if required for local errands)
- Basic knowledge of Miami tourism attractions and transportation
- High school diploma or equivalent; hospitality degree preferred
- Fluency in English; Spanish highly beneficial