Job Description
Join our award-winning luxury hotel in the heart of Los Angeles as a Front Desk Agent! Enjoy daily pay options while delivering exceptional guest experiences in a vibrant urban setting. We offer competitive compensation, comprehensive benefits, and growth opportunities within our renowned hospitality brand. Be part of a dynamic team dedicated to creating memorable stays for international and domestic travelers.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage room reservations and modify bookings as requested
- Process payments and handle cash/credit card transactions accurately
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized reception area
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- Valid California driver's license preferred
- Fluency in English; Spanish proficiency a plus