Job Description
Join our award-winning team as a Front Desk Agent and launch your career in luxury hospitality! No experience required – we provide comprehensive training to help you succeed. This entry-level role offers growth opportunities within our global hotel chain while working in the heart of New York City. Enjoy competitive pay, benefits, and a supportive work environment designed to nurture new talent.
Responsibilities
- Warmly greet and assist guests with check-in/check-out processes
- Manage reservations and room assignments accurately
- Handle guest inquiries with professionalism and efficiency
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards and service excellence protocols
- Resolve guest concerns promptly and effectively
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Proficient in basic computer applications
- Prior customer service experience preferred but not required
- Ability to work flexible hours including weekends
- Professional appearance and positive attitude
- Must be authorized to work in the United States