Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, Albuquerque's premier destination for business and leisure travelers. We're seeking dynamic Front Desk Agents with exceptional customer service skills to deliver memorable guest experiences. Enjoy the flexibility of daily pay while working in our vibrant downtown location. Full training provided – no hospitality experience required!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Process payments and maintain accurate financial records
- Resolve guest inquiries and complaints promptly
- Coordinate with housekeeping and maintenance teams
- Operate switchboard and manage voicemail systems
- Upsell hotel amenities and services
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to work flexible shifts including weekends
- Attention to detail and problem-solving aptitude
- Positive attitude and professional appearance
- Ability to stand for extended periods
- Must pass background check