Job Description
Join our award-winning team at Grand Plaza Hotel San Jose, where exceptional hospitality meets vibrant city energy! We're seeking passionate individuals to deliver memorable guest experiences in our dynamic downtown location. Enjoy flexible scheduling, competitive pay, and a supportive work environment while building your career in the heart of Silicon Valley. No experience? No problem – we provide comprehensive training for motivated team players ready to shine in the hospitality industry.
Responsibilities
- Deliver exceptional guest service at front desk, valet, or concierge stations
- Process check-ins/checkouts efficiently using hotel management systems
- Address guest inquiries and resolve service concerns promptly
- Collaborate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards for cleanliness and safety protocols
- Assist with event setup and VIP guest experiences
- Maintain accurate documentation of guest requests and incident reports
Qualifications
- High school diploma or equivalent required
- Previous hospitality experience preferred but not mandatory
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer literacy and POS system aptitude
- Valid driver's license (for valet positions)
- Ability to stand/walk for extended periods
- Positive attitude and problem-solving mindset