Job Description
Join our award-winning team at Premier Hospitality Group as a Front Desk Agent and experience the future of hospitality with daily pay! We're seeking charismatic professionals to deliver exceptional guest experiences at our flagship property in Raleigh, NC. Enjoy competitive wages, flexible scheduling, and same-day payment processing through our innovative payroll system.
As the first point of contact, you'll embody our brand's commitment to excellence while managing check-ins, reservations, and guest inquiries. This role offers rapid advancement opportunities and comprehensive training for motivated individuals passionate about service excellence.
Responsibilities
- Manage seamless guest check-in/check-out processes using our advanced PMS system
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly and escalate issues to management when necessary
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for special requests
- Execute upselling strategies for premium room packages and amenities
- Maintain cleanliness and organization of the front desk area
- Participate in daily shift briefings and training sessions
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year experience in customer service or hospitality
- Proficiency with hotel management software (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic mathematical aptitude for financial transactions
- Flexible availability including weekends and holidays
- Valid driver's license and reliable transportation