Job Description
Welcome to the dazzling city of lights! Grand Horizon Hotels is currently seeking a dynamic and detail-oriented Front Desk Agent to join our luxury portfolio. We are committed to excellence in hospitality and are excited to offer Daily Pay options to our valued team members.
In this role, you will be the first point of contact for our guests, setting the tone for a memorable stay. We pride ourselves on our vibrant culture and offer a supportive environment where your skills can shine.
Responsibilities
- Manage the front desk operations efficiently, including check-ins, check-outs, and room assignments.
- Greet guests warmly upon arrival and assist with inquiries to ensure a positive first impression.
- Process payments accurately and handle complaints or special requests with professionalism.
- Maintain a clean and organized front desk area and lobby space.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Upsell hotel amenities and packages to maximize revenue.
- Answer multi-line phone systems and route calls appropriately.
Qualifications
- High school diploma or GED required; hospitality degree preferred.
- Previous experience as a Front Desk Agent or in a similar customer service role is highly desirable.
- Strong communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Proficiency in property management systems (PMS) is a plus.
- Candidates must be able to obtain a Nevada Gaming License if required by state regulations.