Job Description
Join our award-winning luxury hotel in the heart of Richmond, Virginia! We're seeking a charismatic and detail-oriented Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll create memorable moments through warm hospitality and seamless operations. Enjoy a flexible part-time schedule while growing your career in a supportive environment with competitive pay and perks.
Our ideal candidate thrives in fast-paced settings, possesses excellent communication skills, and takes pride in exceeding expectations. If you're passionate about service and ready to be part of a dynamic team, we want to meet you!
Responsibilities
- Provide exceptional guest check-in/check-out experiences using hotel management systems
- Manage reservations, room assignments, and guest inquiries with precision
- Process payments, handle cash transactions, and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments to resolve guest requests
- Uphold brand standards through attentive service and professional appearance
- Assist with valet services and luggage handling as needed
- Contribute to a positive team environment through collaboration and flexibility
Qualifications
- Previous hotel or customer service experience preferred
- Proficiency with reservation systems (e.g., Opera, PMS)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with attention to detail
- Ability to multitask effectively in high-pressure situations
- Professional appearance and courteous demeanor
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required